Ayanna Spa

Privacy Policy

Definitions

“We”, “Us”, “AyannaSpa” - Ayanna Spa Ltd

“GDPR” - General Data Protection Regulation

“PII” - Personally Identifiable Information

Fundamentals

AyannaSpa considers privacy and protection of your data is of great importance. Any information you supply to us is used only to contact you as needed for providing you with a service or product that you have agreed upon.

We do not sell your data to any third party.

This page explains our privacy policy and how we use and protect any information about you that you give us.

Data security

We take organisational, contractual and technical safety precautions to be sure of compliance with formalities of the data protection laws as well as protection of the data used by us against accidental or deliberate manipulation, loss, destruction or unauthorised access.

The safety measures notably include the encrypted transmission of all data between your browser and our server, where a browser is the means by which the data has been sent to us.

Data breach policy

For our policy and procedures relating to a data breach, please see our “Data breach policy”.

Data disclosure

PII will only be transferred to third parties if it is necessary if required for contractual purposes or on the basis of legitimate interests of economic and efficient operations for your service or product provided by us.

When passing data third parties to provide our services or products, we take legal precautions as well as technical and organisational measurements to ensure the safety of personal data in accordance with the data protection law.

Data retention

PII that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Request for information and Right to be forgotten

To request PII that we store related to you, amendments to your PII, or if you’d like all of your data to be erased then please contact our Data Protection Officer specified at the bottom of this policy and we will endeavour to implement your request within 30 days or request an extension if this is not reasonably possible within this time limit.

We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

Cookie policy

Cookies are pieces of data that are often created when you visit a website, and contain an identifier (a string of letters and numbers).

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use on ayannaspa.co.uk

Cookie name

Purpose

Element

Storage period

 PHPSESSID

To store a simple message when a form is submitted that can be displayed on a different page.For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.No personal information is stored in this cookie.

 https://www.ayannaspa.co.uk

 End of browser session

 X-Mapping-enjfgbeo

Saves the address and port number of the web server that is managing the session . Used to improve the website's performance security.

 https://www.ayannaspa.co.uk

 End of browser session

 __utma

Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.

 

https://www.google-analytics.com/ga.js

 2 years

 __utmb

Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.

https://www.google-analytics.com/ga.js

 30 mins

 __utmc

Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

 

https://www.google-analytics.com/ga.js

 End of browser session

 __utmt

Used to throttle the speed of requests to the server.

https://www.google-analytics.com/ga.js

 24hrs

 __utmz

Collects data on where the user came from, what search engine was used , what link was clicked and what search term was used . Used by Google Analytics.

 

https://www.google-analytics.com/ga.js

 6 months

1P_JAR

These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics.

 

google

 1 month

ANID, APISID, HSID, NID, 

SAPISID, SID, SIDCC, SSID

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes.

 

google

2 years, 2 years, 

2 years, 6 months, 

2 years, 2 years, 

3 months, 2 years

Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Chrome

https://support.google.com/chrome/answer/95647?hl=en

Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera

http://www.opera.com/help/tutorials/security/cookies/

Internet Explorer

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Safari

https://support.apple.com/kb/PH21411

Edge

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Your activity

We use Google Analytics (“GA”) to track website usage statistics.

GA is fully GDPR compliant (for more info visit https://privacy.google.com/businesses/compliance/ ).

Amendments to this policy

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

Our details

This website is owned and operated by Ayanna Spa Ltd.

We are registered in England and Wales under registration number 07674313.

You can contact us:

a. using our website contact form - https://www.ayannaspa.co.uk/contact-ayanna/

b. by telephone, on +44 (0)20 7998 7872

c. by email, using [email protected]

Data protection officer

Our person responsible for data protection is Nalini Williams. You can contact Nalini at [email protected]

 

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